Every notification receives a documented response within 24 hours and a named handler for the life of the claim.
Claims service is the most direct evidence of a reinsurer's discipline. Guarant treats every notification as a commitment to perform and is measured by cedants on speed and fairness. The Company operates a documented process so that cedants know what to expect at each stage and can plan their own reserving and communication accordingly.
Receipt of cedant notification and supporting documentation. Claims should be sent to claims@guarantre.com with subject line: CLAIM NOTIFICATION — [cedant name] — [policy/treaty reference].
Confirmation of receipt and identification of named handler. The cedant receives written acknowledgement within 24 hours of notification, including the handler's name and direct contact details.
Review of file, engagement of loss adjusters or experts where appropriate. The named handler coordinates all third-party activity and keeps the cedant informed of progress.
Quantification of loss, application of policy and treaty terms, and reserving. The assessment is documented and communicated to the cedant with supporting rationale.
Payment or formal communication of decision, with documented audit trail. All settlements are made in accordance with contract terms and the underlying placement.
Send all claim notifications to claims@guarantre.com using the subject line format:
CLAIM NOTIFICATION — [cedant name] — [policy/treaty reference]
Include all available supporting documentation with the initial notification to enable prompt acknowledgement and handler assignment.
Send your notification to the claims team and receive acknowledgement within 24 hours.
Notify a claim